e-Commerce Expert

Have you had customers who were excited to buy your product at first, but became anxious and started requesting a refund just a few days after? That might be because…

Partial delivery is a shipping process where orders are split into multiple shipments.  As an ecommerce store owner, you might be wondering: “Will this hurt my business?” It WILL if…

Imagine waking up to a customer complaint about minor damage on their order? Your first instinct might be to issue a full refund or exchange. But the best solution is…

Have you ever thought about why some businesses make so much revenue even with fewer ads? Some may have been really lucky. But most of them invested in loyalty marketing….

Split shipment is when parts of the same order are shipped out separately instead of arriving together. You might have an idea about it. But your customers often don’t, and…

Imagine if 50% of your monthly sales came from repeat customers.  How awesome would that be?  You wouldn’t have to worry about finding your next customer to make ends meet….

Do you want to know what customer lifetime value is and how it works? Maybe you’re trying to reduce your ad spend. Or you feel like you aren’t getting enough…

We all know how loyal customers bring most brands’ profits. But how many do you think have proper customer retention management? If you just throw a “retention strategy” on the…

Imagine putting all your efforts into winning customers, only to watch them leave after just one or two purchases (ouch). About 69% of shoppers say they’re still loyal to specific…