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Why Choose Gorgias?
As a crucial part of business, customer support has become increasingly important in a more interconnected world. Against such a backdrop, Gorgias stands out as a handy tool for customer interactions.
Gorgias sets itself apart from traditional live chat applications by offering a holistic solution. It aims at streamline and empower customer support, especially for e-commerce dealers.
To begin with, Gorgias integrates customer service chats from over 100 applications to one place. Such an all-in-one solution makes it effortless for online merchants to manage customer interactions.
Secondly, Gorgias is powered with advanced AI technology. By coming up with a wide variety of brand campaign wording, it enables store owners to optimize their advertising activities. If you plan to demographically attract and retain more customers, Gorgias is a perfect choice.
Last but not least, Gorgias helps to increase gross merchandise column by personalizing marketing campaigns. Its robust analytical functionality offers a deeper insight into targeted customer groups, transferring one-time shoppers into loyal customers.
Other powerful functions of Gorgias include easy access to Shopify orders and automated customer response. In Gorgias, online business owners can directly create, copy, edit, and refund Shopify orders. With the help of AI technology, they can also inject customer data in to their replies.
To sum up, Gorgias is a compelling choice for customer support by connecting itself to over 100 applications, automating marketing wording, individualizing customer support, and so on.
Pros & Cons
Gorgias Pricing
From $10 to $900 per month, Gorgias offers four paid subscriptions, fitting a wide range of business scales.
Apart from the basic functionality of live chat, the starter plan includes 3 customer support agents and 50 tickets per month.
The basic plan upgrades such a feature to an unlimited number of agents and 300 tickets monthly. Besides, you can enjoy convenient customer services and automation add-ons.
The pro and advanced plans, costing $360 and $900 a month, targets at bigger enterprises. In addition to unlimited customer service agents, they provide 2,000 and 5,000 tickets, respectively.
It is worth noting that all four plans offer a 7-day free trial. So, if you want to optimize your customer support, do not hesitate to try this amazing application.
The above pricing is Gorgias’ plan for Shopify users. For other e-commerce sellers interested in using Gorgias, you can refer to the detailde pricing plans set on the official Gorgias platform.
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