27 Gorgias Integrations You Must Know [2024]

Gorgias is a leading help desk software, widely used by e-commerce merchants to deliver exceptional support services to their customers. The app alone is enough to meet all your support needs, but integrating Gorgias with other apps makes elevating your customer support system much easier. Gorgias integrations bring together all the necessary customer-related information, tools, and platforms to streamline support processes.

In this article, we’ll take a look at essential Gorgias integrations and how you can use them to improve your store.

Why Gorgias Integrations Matter?

It’s no secret that integrations are a staple of the software product industry. Two of the main reasons this trend is so popular are streamlined operations and reduced costs.

Since Gorgias integrations allow merchants to connect to other systems and apps, they give a holistic view of their store’s processes. Add to this the fact that integrations make it convenient to connect data from diverse sources, and you have a convenient way of broadening your reach.

Here are some more benefits of integrations in your Gorgias support system.

• Better staff collaborations
• Easy scalability
• Time-saving
• Easy data accessibility
• Improved visibility
• Error reduction

That said, let’s go through 26 of the best Gorgias integrations to take your store to new heights.

E-commerce

Gorgias integrates with the three biggest e-commerce platforms in the world.

1. Shopify

Shopify is the most popular e-commerce platform, with over two million merchants from 170+ countries using it to host their stores. Gorgias seamlessly integrates with Shopify to help merchants improve customer support. The app can retrieve customer data and create comprehensive customer profiles so you can offer personalized Shopify support services.

• Use automation and workflows to reduce repetitive tasks in customer support.
• Manage customer orders directly from the help desk.
• Provide support for all your Shopify stores in one place.

2. WooCommerce

WooCommerce is an open-source e-commerce platform that helps merchants build successful online businesses. One of the main benefits of connecting Gorgias to an open-source platform is that it makes scaling a business easy. WooCommerce merchants can use Gorgias chat to gauge customer satisfaction with key metrics and performance tracking tools. Additionally, Gorgias integrations allow merchants to synchronize customer information in real time.

• Automate common queries with AI and autoresponders.
• Avoid redundancies by having all the information needed to provide support.
• Use advanced tools to detect customer intent and sentiment.

3. BigCommerce

BigCommerce is another popular e-commerce platform that merchants can use to host their online stores. Merchants using this platform can integrate Gorgias and use Gorgias automation to streamline processes. You can send updates, look up orders, and respond to queries automatically.

• Centralize all customer complaints and feedback with a ticketing system.
• Communicate with customers on social media and sell more with social media ads.
• Use AI to manage tickets.
• Track and analyze the performance of your support team and the satisfaction of customers.

Business Applications

Gorgias customer service app connects to various business productivity and communication apps. The following are the best three.

4. Slack

Slack is a world-leading communication and collaboration app that merchants can use to connect their support systems with other systems and teams. Gorgias integrations with Slack allow for enhanced cross-platform communication and automation. You can use Slack to post notifications to your teams in regard to tickets and share files with your entire team in one place.

• Use triggers and Slack actions to integrate workflows and automate work.
• Centralize business communication for a more streamlined business operation.
• Improve collaborations between the support team and other teams.

5. Trello

Trello is a project management tool businesses use to coordinate projects between different members. Merchants can use this app with Gorgias to plan and execute projects concerning customer support. Adding files, automation, and workflows to projects is also made easy with Trello

• Use visual tools to help support staff manage different projects
• Add due date and attachments to customer queries
• Display data across teams to improve collaborations

6. ChannelReply

When it comes to multi-channel communication, ChannelReply is a powerful app to have in your tech stack. The app lets you conveniently pull all your e-commerce messages and order information into Gorgias. This is among the best Gorgias integrations for merchants who are looking for a convenient way of replying to customer queries from different sites and marketplaces.

• Use marketplace data to deliver personalized support.
• Bring together all store data from Amazon, eBay, Walmart, and other sites.
• Leverage threaded tickets to keep the conversation going.

Marketing Automation and CRM Tools

Gorgias connects with various automation and CRM tools to better leverage customer data for support.

Here are the best seven.

7. Klaviyo SMS

Klaviyo is an email and SMS marketing software that’s good at leveraging automation to improve sales. Connecting this app to your e-commerce customer support system can be a game changer when improving profit margins. You can win back shoppers by addressing issues and offering recommendations based on shopping history and AOV.

• Engage customers through SMS and offer Gorgias coupons and discounts.
• Encourage customers to leave Klaviyo reviews after addressing queries.
• Sync information about tickets from Gorgias to Klaviyo.

8. HubSpot

If you’re looking for a versatile contact relationship management (CRM) app to integrate with Gorgias, Hubspot is one of the best options. Integrating these two apps allows merchants to sync customer data for more efficient customer support and marketing operations. To connect the apps, you’ll need to head to your Gorgias login dashboard and add an HTTP integration.

• Get a comprehensive view of customer shopping data.
• Attract customers and convert leads with marketing tools.
• Drive retention automatically with AI and automation.

9. Salesforce

Salesforce is a great CRM software designed to help small businesses sell more and provide smarter support. Integrating the app with your Gorgias support app helps you do more than get a 360-degree view of customer profiles. The two apps together allow you to use AI to consolidate and share data more easily and efficiently.

• Improve productivity and personalization with predictive AI.
• Generate quality content using customer data.
• Build a knowledge base for your support agents and customers.

 10. Mailchimp

Mailchimp is a leading email marketing platform that leverages AI and automation to improve engagement and conversion rates. Gorgias integrations with this app let you use customer data for personalized customer support and targeted marketing.

• Easily create marketing campaigns based on support tickets and customer interactions.
• Increase customer satisfaction with personalized customer support.
• Set triggers that email customers after support is done.
• Sync customer data and display customer attributes.

11. Zapier

Zapier is an online platform that lets you automate workflows and move information seamlessly between various apps. It is an important app to have in your tech stack because it allows merchants to easily create integrations between apps and programs. For example, you can get a ticket notification on Gorgias when a customer performs a valuable action on another app.

• Bring different apps into your tech stack effortlessly.
• Integrate Gorgias forms with the Zapier interface.
• Automate Gorgias integrations using Zapier templates.

12. Alloy

When it comes to automation, very few apps can compare to Alloy. Merchants can use this app to build automated workflows that improve efficiency in their Gorgias customer service app. You can set up trigger actions that work with over 100 apps, including Gorgias. The automation and workflows work great with Gorgias’ ticketing system. Additionally, you can use this app with Recomsale to build affiliate programs.

• Take advantage of over 100 prebuilt automation.
• Update customer tickets with shipping and order history.
• Create Gorgias workflows in Alloy.
• Connect data and actions across multiple apps and platforms.

13. Recart

Recart is an SMS marketing and AI program that helps merchants reduce cart abandonment rates. Using Gorgias integrations to connect with Recart allows merchants to respond directly to customer queries via SMS. The addition of AI significantly improves SMS personalization, allowing you to drive sales through SMS marketing.

• Create clicked-but-didn’t-purchase reminders to bring customers back to the store.
• Reply to SMS queries better with the help of AI.
• Open SMS tickets and reply to queries inside Gorgias.
• Channel all customer replies in one place.

Payment and Financial Services

Gorgias lets you leverage different payment gateways so you can handle financial processes more conveniently.

The following two are must-haves.

14. Stripe

With over 1,000 online stores building their businesses around Stripe, it is an important gateway to incorporate into your e-commerce shop. Integrating Stripe with Gorgias Chat lets you offer better payment support to customers. You can easily create invoice estimates and send documents to customers and your support team.

• Send payments and issue refunds safely.
• Acquire valuable financial insights.
• See real-time data across both apps.

15. PayPal

PayPal is the most popular online payment method. The platform facilitates online payments for millions of customers and thousands of brands. Most Gorgias integrations and other software companies accept PayPal payments, making it a must-have in your store. Connecting these two apps greatly enhances your support services and payment strategies.

You can further improve the financial elements of your store by integrating Langwill and letting your customers pay in their local currencies.

• Give customers a flexible and easy-to-use payment option.
• Quickly process payments to improve the checkout experience.
• Protect revenue and customer financial data.

Social Media and Messaging Platforms

Gorgias Chat ensures you can provide support to customers on social media by integrating with some of the most popular social media platforms.

16. Facebook Messenger

This app is the second most popular social messaging app, and over 1.3 billion people use it every month. Gorgias support app lets you use this large pool of users to engage customers. Using Facebook Messenger to provide support allows customers to feel comfortable with your brand.

• Provide an omnichannel support experience.
• Respond to negative comments and bring the conversation to Messenger.
• Provide quick responses with chatbots.

17. Instagram

Since it is great for creating shoppable content for your store, it is the perfect place to provide support. Merchants can also create Instagram pages for their brands and invite customers to provide feedback. This makes it a great place to harvest reviews and other forms of social proof. Trustoo.io is a great app that can help you collect user-generated content.

• Get a ticket every time a customer engages with your content.
• Manage Instagram at the help desk.
• Quickly reply to comments, mentions, and messages.

18. WhatsApp

WhatsApp is the number one messaging app, with over three billion monthly users. As a result, it is an essential addition to your support tech stack. With WhatsApp, you can easily provide support to all your customers, wherever they may be.

• Connect WhatsApp, email, SMS, and social media in one place.
• Provide quick, personalized responses with chatbots.
• Know when receipts have been delivered and read.

Enhanced Customer Engagement and Support

Lastly, let’s review some great apps you can use to improve engagement rates and shopping experiences in your store.

19. ParcelPanel

This is a popular app many merchants use to provide exceptional post-purchase services. Gorgias integrations with ParcelPanel allow you to easily create a comprehensive order tracking, return, and refund policy that reduces support operations.

• Enhance the help desk with an order-tracking solution.
• Check the order status on the Gorgias ticket system.
• Create branded order tracking and return pages.

20. Postscript

Postscript is another great SMS marketing and sales platform that merchants use to improve revenue-generating strategies. Integrating this app with Gorgias allows you to create SMS tickets within your support service system.

• Send personalized text messages from inside PostScript.
• Sync information between the two apps for a comprehensive view of customer profiles.
• Leverage SMS and MMS to send Gorgias coupons and discount offers.

21. Yotpo

This e-commerce retention and marketing platform is a great pair with Gorgias because it allows you to address reviews. Yotpo Reviews allows your support team to stay on top of negative reviews and address customer complaints. On the other hand, Yotpo Loyalty and Referrals lets you encourage customers to join your loyalty and affiliate program after addressing their queries.

• Respond to negative reviews whenever they are posted
• View customer data like loyalty points, ratings, and reviews.
• Leverage visual UGC to improve sales

22. Smile.io

Smile is another great loyalty and referral app that caters to both small-sized and large-scale e-commerce stores. Using Gorgias integrations to connect your support system with Smile.io lets you display customer loyalty points next to their ticket. This allows you to encourage customers to increase their points by engaging more with your content.

• Add point balance to macros and automation.
• Encourage customers to join VIP loyalty programs.
• Use customer point data in canned responses.

Read More: Yotpo vs. Smile.io Comparison

23. Recharge

ReCharge is a recurring billing app that Shopify merchants use to manage customer subscriptions. Connecting Gorgias’ customer service app with ReCharge makes it easy to address subscription-related queries. The integration opens up a ReCharge widget when a ticket is opened to provide complete insight into the customer’s query.

• Add customer subscription data into macros.
• Create autoresponders to address first contacts.
• Cancel, re-activate, or refund subscriptions in one place.

24. Aircall

As an advanced call center software, Aircall is an important program to have in your tech stack. Gorgias chat working alongside Aircall gives you the ability to log calls and associate them with the correct support staff member. The two integrated apps also work to improve workflows and productivity by synchronizing calls with your ticket system.

• Assign calls to support agents automatically.
• View the customer’s information when receiving a call.
• Use omnichannel statistics from the two apps.

25. Loop Returns

Loop is a returns management software that helps brands handle returns faster and more efficiently. Gorgias integrations with Loop give your customers an easy-to-use return portal where they can manage their returns. This portal helps in reducing customer queries.

• Let customers initiate and track returns.
• View refund and shipping status and return reasons in one place.
• Use macros to send quick, personalized responses based on the return policy.

26. Okendo

As an official Google reviews partner, Okendo is a trusted customer marketing app that aims to help merchants improve credibility with social proof. This app is great at capturing and displaying high-impact reviews. Integrating Okendo with Gorgias support helps address negative reviews promptly.

• Get notified whenever there is a negative review or low rating.
• Use pre-built macros to respond to reviews in Gorgias.
• Create tickets and collect reviews automatically.

27. ShipBob

ShipBob is an e-commerce fulfillment solution that lets merchants manage, customize, and track orders, as well as monitor stock levels in real time. Data sync between the app and Gorgias makes it easy for support teams to tackle WISMO queries. When a support team member opens up a ticket, they’re provided with the customer’s order information on a sidebar.

• Sync customer and order data directly from ShipBob to the Gorgias helpdesk.
• Stay up-to-date with order information thanks to real-time data monitoring.
• Provide regular updates by automating customer alerts.

Wrap Up

In summary, while we’ve highlighted numerous Gorgias integrations, the key to maximizing your business efficiency lies in selecting the right combination of tools that align with your specific needs.

By strategically integrating these tools with Gorgias, you can unlock a new level of productivity and customer satisfaction. Don’t rely on disparate solutions—embrace integration to experience the transformative impact on your business operations.