Gorgias vs. Channelwill: Boost AOV & LTV for Global Merchants
Why Channelwill Excels Over Gorgias
Switch to Channelwill—built for Shopify, cost-effective, with robust product features and 24/7 support, the strong Gorgias competitor.
Reason 1:
Built Exclusively for Shopify & Shopify Plus
Channelwill and Gorgias both integrate with Shopify to handle tasks like order tracking and customer inquiries. However, due to Channelwill’s deeper integration with Shopify and Shopify Plus can significantly enhance your sales potential. With a simple click, you can:
- Access real-time order tracking and updates
- Utilize AI-driven chatbots for instant customer responses
- Customize support interfaces to match your brand
Customer support teams using Channelwill saw a 25% increase in Average Order Value (AOV) and a 30% boost in Lifetime Value (LTV) in 2023.
In contrast, eCommerce customer service teams using Gorgias might miss out on these advanced capabilities and revenue-boosting features. Choose Channelwill for superior integration and enhanced sales potential.
Reason 2:
Comprehensive Multilingual Support
At Channelwill, we provide robust multilingual support, allowing you to offer exceptional service to customers worldwide and expand your international market. With Channelwill, you can:
- Offer customer support in multiple languages
- Seamlessly switch between languages within the same interface
- Ensure consistent and high-quality service for a global audience
85% of our users have reported a 25% increase in international customer satisfaction and a 20% expansion in global markets.
Gorgias’s multilingual support is relatively limited, which may not fully meet the needs of businesses aiming for global customer service, potentially missing out on valuable global market opportunities.
Reason 3:
Unified Communication Across Multiple Channels
At Channelwill, we provide a powerful solution that combines live chat, email, Facebook, Messenger, Instagram, and WhatsApp into one unified inbox. This holistic view allows you to manage messages from multiple stores seamlessly and efficiently. Our flexible auto-assignment rules ensure that your team can handle all customer inquiries with ease, allowing you to:
- Integrate all your communication channels into a single, easy-to-manage inbox
- Manage messages from multiple stores with a comprehensive and organized view
- Utilize flexible auto-assignment rules to distribute inquiries effectively among your team
And 95% of our users report a significant improvement in response time and a 25% increase in customer satisfaction compared to their previous solutions.
Why change? Traditional systems often require juggling multiple platforms and lack efficient integration. Choose Channelwill for a streamlined, unified, and efficient communication experience.
Discover How Channelwill Compare with Gorgias
Channelwill
Channelwill stands out as the leading post-purchase and marketing platform for Shopify and Shopify Plus merchants, empowering over 300,000 Shopify merchants all over the world.
Channelwill’s integrated and data-driven platform streamlines order tracking, returns, reviews, loyalty, SEO, and referrals, ensuring seamless post-purchase experiences that drive conversions and foster customer loyalty.
With our intuitive setup, robust features of each product, seamless integrations, and transparent pricing plans, Shopify businesses of all sizes can easily improve store traffic and credibility, expand global market reach, and increase sales.
Gorgias
Gorgias is a leading customer support platform designed specifically for e-commerce businesses. It integrates seamlessly with major eCommerce platforms like Shopify, and Magento, offering a comprehensive suite of tools to streamline customer support.
However, Gorgias does not offer features such as order tracking, return & exchange management, and loyalty programs, which are crucial for improving the post-purchase customer experience.
Gorgias’s steep learning curve and relatively high costs may not provide the most cost-effective solution for small to medium-sized eCommerce businesses looking for an all-in-one platform tailored to their specific needs.
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|---|---|---|
| Core Features | ||
| Built for Shopify | ||
| Seamless integration of diverse products on a single platform | ||
| Transparent pricing | ||
| 24/7 customer support | Some users have reported that Gorgias’ customer support response time is long, especially during peak times. | |
| Analytics and reporting | ||
| Post-purchase solution | ||
| Marketing solution | ||
| Auto multi-language & currency switcher | ||
| AI-powered SEO | ||
| Live Chat & Helpdesk | ||
| Post-Purchase Solution | ||
| Real-time tracking | ||
| Shipping notifications | ||
| Branded tracking page | ||
| Estimated delivery date | ||
| Customer success manager | ||
| Custom shipment status | ||
| Returns & exchanges | ||
| Customer Support Solution | ||
| Helpdesk | ||
| Multi-channel | ||
| Agent ananlytics | ||
| Live Chat | ||
| Macros | ||
| Email Chat | ||
| AI Chatbots | ||
| Encryption | ||
| Help center | ||
| FAQs | ||
| Social media | ||
| Highly customizable | ||
| Seamless Integration | ||
| Robust multilingual support | ||
| Order management | ||
| Autoresponder | ||
| Flows | ||
| Article Recommendations | ||
| Customer success manager | ||
| Marketing Solution | ||
| Product Reviews | ||
| Beautiful review widget | ||
| Import review from AliExpress | ||
| Automatic review request | ||
| Various ways to collect reviews | ||
| Review reply | ||
| Video reviews | ||
| Product Grouping feature | ||
| Google Shopping review & snippet integration | ||
| Email marketing | ||
| Loyalty Program | ||
| Points & rewards | ||
| Points & rewards expiry | ||
| Referral program | ||
| Custom CSS | ||
| Customizable email & pop up | ||
| Advanced analytics & branding | ||
| POS | ||
| VIP Tiers | ||
| Customer Success | ||
| Affiliate & Referral | ||
| Auto-generated coupons | ||
| Auto-apply affiliate coupons for customer | ||
| Special product commission | ||
| Pay commission with PayPal & Store Credit | ||
| Ambassador’s brand storefront | ||
| Multi-product recommendation page | ||
| AI-Powered SEO | ||
| Chatgpt AI writer | ||
| SEO checker | ||
| Image compress | ||
| Exchange backlink | ||
| Bulk edit image alt | ||
| Bulk edit meta tags | ||
| Site speed up | ||
| AMP | ||
| Monitor keyword ranking | ||
| Technical Features | ||
| Developer API & Webhook | ||
| AI-Powered SEO | ||
| Shopify App Store Ranking | 4.9/5.0 | 4.3/5.0 |
Channelwill vs. Gorgias: Pricing
How Much You’ll Save From Choosing Channelwill
Fair Pricing Policy
Channelwill offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.
No Engagement
We want you to be free to leave
whenever you want. That’s why Channelwill plans come with no engagement.
Free Trial
Ever bought something without any
trial? That’s why all our plans come
with a trial of 14 days without any CCs
required.