Gorgias vs. Channelwill: Boost AOV & LTV for Global Merchants
Why Channelwill Excels Over Gorgias
Switch to Channelwill—built for Shopify, cost-effective, with robust product features and 24/7 support, the strong Gorgias competitor.
Razão 1:
Criado exclusivamente para Shopify e Shopify Plus
Channelwill and Gorgias both integrate with Shopify to handle tasks like order tracking and customer inquiries. However, due to Channelwill’s deeper integration with Shopify and Shopify Plus can significantly enhance your sales potential. With a simple click, you can:
- Access real-time order tracking and updates
- Utilize AI-driven chatbots for instant customer responses
- Customize support interfaces to match your brand
Customer support teams using Channelwill saw a 25% increase in Average Order Value (AOV) and a 30% boost in Lifetime Value (LTV) in 2023.
In contrast, eCommerce customer service teams using Gorgias might miss out on these advanced capabilities and revenue-boosting features. Choose Channelwill for superior integration and enhanced sales potential.
Razão 2:
Comprehensive Multilingual Support
At Channelwill, we provide robust multilingual support, allowing you to offer exceptional service to customers worldwide and expand your international market. With Channelwill, you can:
- Offer customer support in multiple languages
- Seamlessly switch between languages within the same interface
- Ensure consistent and high-quality service for a global audience
85% of our users have reported a 25% increase in international customer satisfaction and a 20% expansion in global markets.
Gorgias’s multilingual support is relatively limited, which may not fully meet the needs of businesses aiming for global customer service, potentially missing out on valuable global market opportunities.
Razão 3:
Unified Communication Across Multiple Channels
At Channelwill, we provide a powerful solution that combines live chat, email, Facebook, Messenger, Instagram, and WhatsApp into one unified inbox. This holistic view allows you to manage messages from multiple stores seamlessly and efficiently. Our flexible auto-assignment rules ensure that your team can handle all customer inquiries with ease, allowing you to:
- Integrate all your communication channels into a single, easy-to-manage inbox
- Manage messages from multiple stores with a comprehensive and organized view
- Utilize flexible auto-assignment rules to distribute inquiries effectively among your team
And 95% of our users report a significant improvement in response time and a 25% increase in customer satisfaction compared to their previous solutions.
Why change? Traditional systems often require juggling multiple platforms and lack efficient integration. Choose Channelwill for a streamlined, unified, and efficient communication experience.
Discover How Channelwill Compare with Gorgias
Canal
Channelwill stands out as the leading post-purchase and marketing platform for Shopify and Shopify Plus merchants, empowering over 300,000 Shopify merchants all over the world.
Channelwill’s integrated and data-driven platform streamlines order tracking, returns, reviews, loyalty, SEO, and referrals, ensuring seamless post-purchase experiences that drive conversions and foster customer loyalty.
With our intuitive setup, robust features of each product, seamless integrations, and transparent pricing plans, Shopify businesses of all sizes can easily improve store traffic and credibility, expand global market reach, and increase sales.
Górgias
Gorgias is a leading customer support platform designed specifically for e-commerce businesses. It integrates seamlessly with major eCommerce platforms like Shopify, and Magento, offering a comprehensive suite of tools to streamline customer support.
However, Gorgias does not offer features such as order tracking, return & exchange management, and loyalty programs, which are crucial for improving the post-purchase customer experience.
Gorgias’s steep learning curve and relatively high costs may not provide the most cost-effective solution for small to medium-sized eCommerce businesses looking for an all-in-one platform tailored to their specific needs.
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|---|---|---|
| Core Features | ||
| Criado para a Shopify | ||
| Seamless integration of diverse products on a single platform | ||
| Preços transparentes | ||
| Apoio ao cliente 24/7 | Some users have reported that Gorgias’ customer support response time is long, especially during peak times. | |
| Analytics and Reporting | ||
| Solução pós-compra | ||
| Solução de marketing | ||
| Comutador automático de vários idiomas e moedas | ||
| SEO com IA | ||
| Chat em direto e Helpdesk | ||
| Solução pós-compra | ||
| Seguimento em tempo real | ||
| Shipping Notifications | ||
| Página de rastreio com a marca | ||
| Data de entrega prevista | ||
| Gerente de sucesso do cliente | ||
| Estado da expedição personalizada | ||
| Devoluções e trocas | ||
| Customer Support Solution | ||
| Create A Helpdesk | ||
| Multi-canal | ||
| Agent Ananlytics | ||
| Conversa em direto | ||
| Macros | ||
| Email Chat | ||
| Chatbots com IA | ||
| Encryption | ||
| FAQs | ||
| Tickets de suporte multicanal unificados | ||
| Highly customizable | ||
| Integração perfeita | ||
| Robust Multilingual Support | ||
| Order Management | ||
| Autoresponder | ||
| Flows | ||
| Article Recommendations | ||
| Gerente de sucesso do cliente | ||
| Solução de marketing | ||
| Análises de produtos | ||
| Widget de revisão bonita | ||
| Import Review from Multiple Platforms | ||
| Pedido de revisão automática | ||
| Various Ways to Collect Reviews | ||
| Rever Resposta | ||
| Críticas em vídeo | ||
| Caraterística de agrupamento de produtos | ||
| Google Shopping Review & Snippet | ||
| Marketing por correio eletrónico | ||
| Programa de fidelidade | ||
| Pontos e prémios | ||
| Expiração de pontos e prémios | ||
| Programa de referência | ||
| CSS personalizado | ||
| E-mail e pop-ups personalizáveis | ||
| Análise avançada e branding | ||
| POS | ||
| Escalões VIP | ||
| Afiliados e referências | ||
| Auto-Generated Coupons | ||
| Auto-Apply Affiliate Coupons for Customer | ||
| Comissão de produtos especiais | ||
| Pagar a comissão com PayPal e créditos de loja | ||
| Montra da marca do embaixador | ||
| Multi-Product Recommendation page | ||
| SEO com IA | ||
| Escritor de IA Chatgpt | ||
| Verificador de SEO | ||
| Compressão de imagem | ||
| Trocar Backlink | ||
| Editar em massa as etiquetas Alt da imagem | ||
| Site Speed-Up | ||
| AMP | ||
| Monitorizar a classificação de palavras-chave | ||
| Caraterísticas técnicas | ||
| API para programadores e Webhook | ||
| SEO com IA | ||
| Classificação da App Store da Shopify | 4.9/5.0 | 4.3/5.0 |
* Todos os dados sobre a concorrência apresentados nesta página foram recolhidos em 31 de dezembro de 2024 e estão sujeitos a alterações ou actualizações. Se identificar alguma imprecisão, agradecemos os seus comentários e correcções.
Channelwill vs. Gorgias: Pricing
How Much You’ll Save From Choosing Channelwill
Política de preços justos
O Channelwill oferece planos gratuitos e pagos. Todos os nossos planos têm um preço fixo, pelo que pode contar com o que paga no final do mês.
Sem compromisso
Queremos que seja livre de sair de
sempre que quiser. É por isso que os planos Channelwill não têm qualquer compromisso.
Teste gratuito
Já alguma vez comprou algo sem qualquer
teste? É por isso que todos os nossos planos vêm
com um teste de 14 dias sem qualquer CCs
necessário.