Offering a comfortable shopping environment is an important task for online merchants, and customer engagement is, without doubt, a key factor. HelpCenter serves as a powerful helper in this field.

Firstly, it allows business owners to create independent pages for frequently asked questions, the customer service center, and the knowledge base. Such a design makes the website structure clear and tidy.

What’s more, HelpCenter includes over 25 templets for a wide range of functionalities, such FAQ pages, self-service widgets, tickets, chat widgets, and so on. In this way, online retailers can maintain brand consistency, while offering timely and comprehensive customer support.

Last but not least, with the help of the robust live chat functionality of HelpCenter, you can deal with customer inquiries from multiple channels. The sources include but are not limited to texts, emails, help desk, chat robots, live chats, and social media (e.g., Facebook Messenger).

Other amazing features include add-on self-widgets for contact and order tracking and 24/7 support all year round from experienced developers.