Willdesk: Live Chat&AI Chatbot
Willdesk is an all-in-one customer support platform, aimed to perfect customer service and targeted at online businesses. The best functionality is its multichannel customer support. A free version is available, with features of live chat and email integration.
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Why Choose Willdesk?
The main reason why Willdesk stands out among the live chat applications is that it is a branded self-service widget. By tracking orders and answering frequently asked questions, Willdesk helps users to check order status at any time and place. Such a functionality saves time and energy, reduces the cost, and increases the productivity.
Next, Willdesk spares no effort to help online merchants to increase their conversion rates by turning random shoppers into repeat customers. In this way, customer support team becomes the one that can make a profit for the company.
Last but not least, Willdesk is an all-in-one customer interaction platform. Requests from multiple channels, such as emails, Facebook, WhatsApp, and so on, all go to the same platform. This integration enhances effectiveness and efficiency.
Other advantages of Willdesk include intelligent analytics and e-commerce orientation. It offers analyzing and reporting features, especially targeted at online store owners. Therefore, it is useful to get an in-depth sight into the customer base, chat history, and historical orders.
Pros & Cons
Willdesk Pricing
Willdesk offers a free version and three paid subscription plans.
The free Willdesk is applicable to only 1 store, 20 conversations. However, powerful functions, such as live chat, email integration, and WhatsApp support are available.
The Basic plan costs $16.9 per month, offering a wider range of functionalities. It covers 100 conversations and can track up to 100 orders. This plan includes various other services, such as live chat and email, help center, and social media integration.
Pro Willdesk upgrades the scale of conversations and order tracking to an amazing number of 300.
And, as your business scale enlarges, the advanced plan is at your service. With a monthly price of $89.9, you can have all the features mentioned above. A bonus is that if you pay annually, you can save up to 32% of the total cost.
In a nutshell, Willdesk is a powerful helper for online businesses’ customer support department. It is worth noting that their develper Channelwill, with its many Shopify application solutions, spares no effort to help online merchants generate a greater revenue. Do not hesitate to try 14-day free trial, and there is a 50% off for the first month waiting for you.
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