Top 13 Best Shopify Returns Apps in 2024 [manually tested]

Shopify- the name of the fastest-growing online store builder. Till September 2024, this platform had a market cap of $82.81 billion.

It’s pretty impressive, considering what Shopify offers to its store builders. Under one single platform, it incorporates all types of facilities with over 8,000 apps that online merchants require.

One of the major troubles that merchants face is reverse logistics or return management. Getting sold products returned is a major concern for any business. This is where Shopify returns apps are important, as they can assist merchants in managing their returns, refunds, and exchanges, retaining profits and customer satisfaction.

On that note, we are discussing the top 10 Best Shopify Returns Apps in 2024, which have proven well-functional in our manual test. Without further ado, let’s dive in.

Top 13 Best Shopify Returns Apps

Before diving into more detail, let’s have a quick look at a table of Shopify returns apps that have been prepared based on ease of use, customization, integration, ratings, and pricing.

• Ease of use: Is the app easy to install and navigate; Does it integrate with Shopify stores and other apps?
• Features: We took note of features such as the types of returns & exchanges it offers, notification system, tracking system availability, and return portal, and understood how actionable those features are.
• Customization: Apps offer customization to the merchant to manage their return process.
• Integration: We find the returns app’s compatibility with other apps.
• Price: Focusing on pricing, free trials or free plans, and the affordability of the premium prices; we shortlisted.
• Ratings: Last but not least, we didn’t forget customer reviews on Shopify to understand usability among the merchants.

1. Parcel Panel Returns& Exchange

Customer Rating: 4.9/5 (Over 20 reviews)

Key Features

Parcel Panel is a newly developed and launched app that centralizes return and exchange management. So far, it has proven to have an impressive performance, making the returns and exchanges hassle-free for the store owners.

As one of the most reliable apps, it provides a solution as an alternative to Returnly. By using this app, Shopify store owners can cut down costs, retain customers, and regenerate revenues. It offers email notifications with real-time status updates, shipping instructions, and return labels.

Some features of Parcel Panel Returns & Exchanges:

• Has an embedded return portal and a return page.
• Has fraud prevention settings.
• Auto synchronizes return status to Shopify.
• Offers email notifications on flexible exchanges and refunds.
• Save time with return address setting, RMA/RL creation, return instructions, etc.

Pros & Cons

Pros	Cons
User-oriented and clean interface Easy to set and use Seamless integration with Shopify Responsive and fast customer support	Still in the process of upgrading

Pricing Plans

The Parcel Panel Returns & Exchanges app is free to use.

2. ReturnGO Returns & Exchanges

Customer Rating: Rating 4.9/5 (Over 278 reviews)

Key Features

ReturnGO Returns & Exchanges is a one-click advanced platform that offers automated, branded, and AI-powered return and exchange solutions. It offers tracking support to ensure an end-to-end and post-purchase experience. With customization, automation, and affordability, this powerful app manages complex returns.

You can customize their return and exchange policy, eligibility conditions, resolutions, and return reasons, add follow-up questions, and upload images and videos to automate your return and exchange process.

Features of ReturnGo Returns & Exchanges:

• Allows exchange of products and variants, gift returns, order cancellation, store credit, etc.
• Integrates with shipping carriers, 3PLs, ERPs, helpdesks, APIs, and more.
• Tracks return with auto-generated pre-paid return shipping labels.
• Has a self-service return portal to automate the RMA process.

Pros & Cons

Pros	Cons
Simplified return and exchange process Includes features like photo uploads and customizable emails Automates stock updates and other functionalities (auto-exchange, auto refund, auto-approve, auto-credits) Integrates with the inventory system	Issues with cross-border returns are reported

Pricing Plans

ReturnGO Returns & Exchanges has a 14-day free trial but no free plan.

Premium pricing is available in these categories.

• Standard: $17/month
• Advanced: $97/month
• Pro:$267/month
• Enterprise: $850/month
• Shopify Plus: $2000/ month

3. Loop Returns & Exchanges

Customer Rating: 4.6/6 (Over 111 reviews)

Key Features

Loop Returns & Exchanges is a beneficial and user-friendly app for simplifying the returns of your Shopify business. This app offers customizable policies to address your business needs and drive customer loyalty to retain revenue.

It automates your cost-cutting return and incorporates insightful analytics and revenue-boosting features. Many brands have benefited from this app in terms of customer satisfaction retention, upsell value increase, and stress-free return management.

Some of the features of Loop Returns & Exchanges are:

• Return cost optimization with logistics, workflows, Point of Sale, and more.
• Has Workflows, custom rules and blocklists for fraud protection
• Offers at-home pickup and simple returns
• Bonus Credit, Shop Now, and Instant Exchange usage to incentivize exchange
• Tracks and offers insights on shopper’s behavior

Pros & Cons

Pros	Cons
Easy-to-follow onboarding documentation Usability for both internal teams and customers Responsive and helpful customer support Efficient for any business, from small to large	The app is somewhat high-priced

Pricing Plans

The pricing plans are available in paid versions as per the following categories.

• Usage-Based Plan: $29/month
• Starter: $59/month
• Essential: $165/month
• Advanced: $375/month
• Shopify Plus: $2000/ month

4. Narvar Returns and Exchanges

Customer Rating: 4.3/5 (Over 18 reviews)

Key Features

Narvar Returns and Exchanges is another return management app aimed at supporting Shopify merchants to increase sales, reduce costs, and retain revenue. It offers a highly customized experience and return options that are convenient for both Shopify sellers and their customers.

Some of Narvar Returns and Exchanges features are:

• Offers reverse logistics
• Adaptable exchange and Shopify store credit options
• Offers convenient return options to improve customer experience
• Manage return complexities with efficiency
• Makes smart decisions with intelligence

Pros & Cons

Pros	Cons
Customizable return process Appreciated customer support Convenient return rules, refund rules, and restrictions	The setup may seem complicated

Pricing Plans

Narvar Returns and Exchanges app is free to install, and additional charges will be applied. Shopify Plus: $2000/ month.

5. Yanet: Returns and Exchanges

Customer Rating: 5/5 (Over 7 ratings)

Key Features

Yanet Returns and Exchanges is a newly launched Shopify returns app. Since starting, it has been quite helpful in assisting store owners in managing and handling all returns and exchange requests with fast and clear flow-based solutions.

Shopify store owners can create different return and exchange policies and rules, as well as embeddable portals for customers to submit their requests and stay updated through email notifications.

Here are some of the features of the Yanet Returns and Exchanges app noted below.

• Supports changes in text, banner, and color on the portal
• Manages return requests at different steps
• Allows creating products specific policies and rules
• Easy-to-use embedded portals for customers to submit requests

Pros & Cons

Pros	Cons
The app interface is intuitive Ease of use and simplified returns Allows customizing return policy Well-supported customer service	No cons until now

Pricing Plans

The Yanet: Returns and Exchanges app is completely free.

6. AfterShip Returns

Customer Rating: 4.6/5 (Over 2000 reviews)

Key Features

AfterShip Returns is a hassle-free automated solution to manage returns for Shopify store owners. This app helps merchants retarget customers and make the process profitable.

By using this app, merchants can save time, improve customer satisfaction, and regenerate revenue. It has customizing options for managing returns efficiently, store credit, exchanging, and replacing that ensure a seamless customer experience.

Some of the AfterShip Returns are noted here:

• Has a self-service return page and email notifications for customers
• Offers a returns window and non-returnable items to lower returns
• Available auto refunding and auto restocking systems
• carrier and warehouse settings for speed and cost
• Responds quickly to regional return routing and carrier data

Pros & Cons

Pros	Cons
Easy integration with Shopify Convenient return management for merchants and customers Customization of different functionalities Prompt & efficient customer service 24/7	The user interface takes time to understand.

Pricing Plans

The app AfterShip Returns is free to install. It also has a free plan available.

However, if Shopify owners need access to upgraded features, they can think of the premium pricing plans. Those are:

• Essentials: $35/month
• Premium: $239/month
• Shopify Plus: $2000/ month

7. Order returns by Return Prime

Customer Rating: 5/5 (Over 450 ratings)

Key Features

Next on our list is Order Returns by Return Prime. This is one of the best Shopify returns apps, meeting the requirements of  Shopify store owners who need robust solutions to manage returns, exchanges, and refunds in one place. Shopify merchants not only get a customized workflow but also migrate from another return app as per their needs.

Now, let’s look at the Order Returns by Return Prime app’s features to see why it made it to our list.

• Allows in-store returning and refunding options via store credit
• Offers fully customizable and customer-oriented return portal
• Automation in the return label and replacement order creation in Shopify
• Permits merchants to connect to their 3PL partner, mobile apps, and many other apps

Pros & Cons

Pros	Cons
Managing and streamlining returns and refunds Allows customization as per merchants’ needs Has an automation process to ensure client satisfaction Budget-friendly	The free plan has limited features.

Pricing Plans

Now what’s left is to know how much the Order Returns by Return Prime app will cost.

Its price ranges into both free and paid plans. If any merchant wants to upgrade to the paid plans, they can choose any of the following that fits their needs.

• Grow: $19.99/month
• Grow: $49.99/month
• Grow: $99.99/month
• Shopify Plus: $2000/ month

8. ExchangeIt Returns & Exchanges

Customer Rating: 4.9/5 (Over 54 ratings)

Key Features

ExchangeIt Returns & Exchanges is an efficient app. It simplifies returns, exchange orders, refunds, and restocking inventory for Shopify merchants. Also, it manages cancellation and refund request handling and order management; optimizing the full return process is easy not only for the merchants but also for their customers.

Here are some of the features of the ExchangeIt Returns & Exchanges app:

• Return, refund, and exchange management from Shopify Admin
• Customer information auto-completion and shipping modification
• Inventory restocking according to chosen products and inventory location
• Exchange order creation within the order page and streamline fulfillment
• Auto-calculating or customizing refunds from returns

Pros & Cons

Pros	Cons
Simple installation process Clear and straightforward functionality Responsive service and helpdesk	It doesn’t have any free plans

Pricing Plans

ExchangeIt Returns & Exchanges has a 7-day free trial. The premium price:

• Basic plan: $9.99/month
• Shopify Plus: $2000/ month

9. Rich Returns

Customer Rating: 4.9/5  (Over 64 ratings)

Key Features

Rich Returns is another customer-oriented Shopify returns app that improves customer satisfaction and saves time with automated returns, exchanges, and refunds. It retains customers on behalf of the business by suggesting exchanges instead of returns.

The app is a robust one for Shopify businesses that ship globally, as it supports 50+ carriers, including DHL, UPS, EasyPost, etc. Merchants can easily keep their customers updated throughout the entire return process with automated emails.

Features of Rich Returns include:

• Allows automating shipping return labels
• Offers creating self-service custom branded return page
• Automated rules for return policy and exchange terms
• Automated email notification to keep customers updated
• Business integration with processes like ERP, IMS, CRM, & 3PL systems

Pros & Cons

Pros	Cons
Easy to set up and use Has multilingual features Well-designed return portal with branding options Allows customization and has many built-in features	Businesses can’t connect directly with couriers.

Pricing Plans

Rich Returns has a 14-day free trial.

The premium pricing plans are categorized into the following:

• Standard: $19/month
• Pro: $39/month
• Premium: $99/month
• Plus: $199/month
• Shopify Plus: $2000/ month

10. EcoReturns: AI-Powered Returns

Customer Rating: 4.9/5 (Over 68 reviews)

Key Features

EcoReturns is an AI-powered returns app for Shopify merchants. It automates returns and exchanges and reduces refunds and fraud at the same time. It allows migration from other returns apps and automates RMAs, shipping labels, or pickups to reduce TAT.

Some of the features of EcoReturns are noted below:

• Automates pickup, refunds, shipping labels, store credits, and exchanges.
• Has inbuilt discounted labels/shipping or allows connecting to merchant’s shipping provider.
• APIs and Integrations with  3PL, ERP, OMS, CRM, Dropship, etc.
• ChatGPT-powered chatbot for optimal client experience

Pros & Cons

Pros	Cons
Helpful and easy-to-use app Easy-to-understand dashboard Well-functional and effective	Bug issues have been reported.

Pricing Plans

EcoReturns: AI-Powered Returns is free to install and has a free plan available.

The premium pricing is categorized into:

• Advanced Automation: $19/month
• Ultimate AI Plan: $89/month
• Shopify Plus: $2000/ month

Conclusion

Shopify has over 600 apps for return management in its app store. Each app has functionality suitable for businesses. Renowned apps may be costly for small businesses, whereas new apps might not have all the features.

Our tested apps will prove their worth according to your requirements. Try these apps out and manage returns and customer retention rates efficiently.