AfterShip Tracking: Is It Still Worth It in 2024?

If you are looking for a tool to help improve your customer satisfaction and post purchase experience, a good tracking app could be a solution.

As a leading tracking solution, AfterShip package tracking app has become a top choice for many e-commerce merchants. It is popular for its powerful features and seamless integration. Apart from that, AfterShip makes sure that merchants can provide real-time tracking information, significantly improving the overall customer experience.

This article will take a close look at features, benefits, and most popular alternatives of AfterShip Tracking in 2024.

What is AfterShip tracking？

AfterShip Tracking is a very powerful logistics and shipment tracking app. It is suitable for e-commerce businesses. As an order tracker app, it monitors all your online orders and shipments across various carriers.

The app monitors and manages shipments from different carriers on one platform. Here are some key features and benefits of AfterShip Tracking:

AfterShip tracking features

Real-Time Tracking

Timeliness is the number one consideration in business owners’ minds. It provides up-to-date tracking information for shipments, allowing both merchants and customers to monitor the delivery status. You will also receive updated order delivery status notifications.

Automatic Notifications

Sends automated notifications to customers at different stages of the delivery process, including shipment, transit, and delivery. These free push notifications keep users informed without the need for constant checking, once a shipping request is placed.

Gmail Push Notifications

Enables users to sync and receive updates directly from their Gmail. This feature ensures timely notifications for package updates, enhancing the overall tracking experience. If the package delivery failed because of shipping exception track, you would also receive a message in time.

Multi-Carrier Support

Integrates with a wide range of global carriers, making it easy to track shipments regardless of the shipping provider. AfterShip works closely with global shipping providers, including Canada Post, India Post, Australia Post, Singapore Post and so on.

Customizable Tracking Pages

Allows merchants to create branded tracking pages in the shipment tracker that match their store’s look and feel, enhancing the customer experience.

Analytics and Reporting

Offers detailed analytics and reports on shipping performance, helping merchants identify issues and improve their logistics processes.

API Integration

Provides robust API integration, allowing seamless connection with various e-commerce platforms and systems for automatic data synchronization.

AfterShip order tracker app is designed for e-commerce businesses that involve multiple carriers and large volumes of shipping delivery. It the tracking process simple and straightforward, provides useful insights, and improves the shopping experience.

Pros and Cons of AfterShip Tracking

Pros of AfterShip Tracking

1. Real-Time Tracking: it tells the lastest tracking information. AfterShip allows merchants and customers to check the status of their shipments and the estimated delivery dates.
2. Automated Notifications: It tells timely notifications to customers about shipment status changes. This way, it improves customer satisfaction and reduces inquiries.
3. Multi-Carrier Support: It integrates with over 900 carriers around the world. with such support, AfterShip is useful for businesses shipping through many logistics providers.
4. Customizable Tracking Pages: It allows online stores to create customised tracking pages. It selects favourable tracking number format, colour and themes to match your brand.
5. Analytics and Reporting: It offers insights and reports with details on shipment performance. AfterShip helps businesses optimize their logistics processes and find their shortcomings.
6. API Integration: Robust API capabilities allow simple and easy integration with various e-commerce platforms. AfterShip also automates data synchronization and reduces manual work.
7. Ease of Use: It has a user-friendly interface and setup process. AfterShip works for businesses of all sizes, from small startups to large enterprises.

Cons of AfterShip Tracking

1. Cost: Although AfterShip package tracker offers a free plan, advanced features and higher usage plans can be expensive. This might be a concern for small businesses or startups with limited budgets.
2. Dependency on Carriers: The accuracy and timeliness of tracking updates depend on the carriers’ systems. Sometimes, it can be not that reliable and accurate and it varies in reliability and update frequency.
3. Customization Limitations: It is customizable but it is not highly customizable. Some users might find the given customization options do not match their brand.
4. Learning Curve for Advanced Features: A learning curve is needed, especially for new players in the e-commerce industry. Those more advanced functionalities require longer learning time.
5. Integration Complexity: Maintaining the integration with AfterShip’s API might require technical expertise and certain assistance. This could be a problem for businesses that have no experience or technological knowledge.
6. Support Response Time: Some users have reported that customer support response times can be slow during peak periods. This might delay issue resolution.

AfterShip Tracking provides a robust and powerful tracking solution with many advantages. As mentioned above, it does well in tracking packages. It enhances customer experience and streamlining logistics operations.

However, potential users should consider the costs, dependency on carrier data, and the level of customization and support needed.

AfterShip Reviews

Here’s an introduction to the five most popular review platforms, their significance, and detailed statistics for AfterShip reviews, they include review count, ratings, number of five-star reviews, and one-star reviews.

1. AfterShip Reviews from G2

A leading peer-to-peer review site that provides user reviews and ratings for business software and services. G2’s detailed reviews help businesses make informed decisions about software purchases.

• Total Reviews: 295 reviews
• Rating: 4.7 out of 5 stars
• Five-Star Reviews: 251 reviews
• One-Star Reviews: 6 reviews

2. AfterShip Reviews from Capterra

A free service helps organizations find the right software through user reviews and ratings. Capterra offers a comprehensive database of software solutions across various industries.

• Total Reviews: 397 reviews
• Rating: 4.9 out of 5 stars
• Five-Star Reviews: 220+ reviews
• One-Star Reviews: 10+ reviews

3. AfterShip Reviews from Trustpilot

A widely recognized review platform that allows customers to leave feedback about companies and their services. Trustpilot‘s credibility and reach make it a significant source of customer feedback.

• Total Reviews: 606 reviews
• Rating: 4.3 out of 5 stars
• Five-Star Reviews: 495 reviews
• One-Star Reviews: 82 reviews

4. AfterShip Reviews from the Shopify App Store

A marketplace for Shopify apps is available for merchants to find, install, and review various tools to improve their eCommerce operations. Reviews on this platform are crucial for app developers as they influence merchant decisions.

• Total Reviews: 4656 reviews
• Rating: 4.8 out of 5 stars
• Five-Star Reviews: 3,900 reviews
• One-Star Reviews: 207 reviews

5. AfterShip Reviews from GetApp

Another leading software review platform provides insights and comparisons. It is based on user reviews. GetApp provides detailed reviews and ratings,so that it can help businesses choose the right software solutions

• Total Reviews: 250+ reviews
• Rating: 4.5 out of 5 stars
• Five-Star Reviews: 180+ reviews
• One-Star Reviews: 15+ reviews

The reviews on these platforms reflect AfterShip’s strong performance and user satisfaction.

High rating and numerous positive review highlights the effectiveness and reliability of AfterShip’s tracking solutions. Merchants considering AfterShip can refer to these reviews to make an informed decision.

AfterShip Tracking Alternatives

As eCommerce evolves, tracking packages is essential for customer satisfaction. While AfterShip is a leading solution, competitors like Channelwill, ParcelPanel, and TrackingMore offer unique features and advantages. This article compares these platforms and helps merchants choose the best tracking solution for their needs.

#1 AfterShip Alternatives: ParcelPanel

ParcelPanel is an all-in-one order tracking solution for eCommerce merchants, it offers real-time tracking, automated notifications, and branded tracking pages. Supporting over 1200 carriers, it improves customer satisfaction, streamlines logistics, and boosts sales with transparent post-purchase experiences.

AfterShip Vs ParcelPanel

1. Carrier Integrations

ParcelPanel offers more comprehensive tracking features. It includes real-time updates and detailed tracking information for your parcel.

This order tracking app supports over 1,200 carriers globally, over 100 more than Aftership. This means it offers broader and more dependable tracking coverage compared to AfterShip.

2. Cost-Effectiveness Pricing

ParcelPanel offers a flexible and cost-effective solution for Shopify and WooCommerce merchants, especially those involved in dropshipping or order fulfillment.

Moreover, Aftership’s integrations with third-party e-commerce platforms or apps are mostly via Webhook or API, whereas ParcelPanel’s integrations boast out-of-the-box usability. In this regard, Aftership is more suitable for entreprises with technical strengths.

3. Powerful tracking page

ParcelPanel supports 34 tracking page languages, compared to AfterShip’s 20+. ParcelPanel also offers Tracking Detail Replacement, and it allows direct redirects from the Shopify Order Status Page for all your online shopping orders.

Additionally, ParcelPanel provides free tracking page variations, but AfterShip charges for similar features.

#2 AfterShip Alternatives: Channelwill

Channelwill is a leading eCommerce post-purchase and marketing platform, it empowers over 300,000 Shopify merchants. The members are DJI and Unilever, to grow their brands.

Integrating order tracking, returns, reviews, loyalty, SEO, and referrals into one platform, Channelwill helps brands enhance post-purchase experiences, drive conversions, and build customer loyalty.

AfterShip Vs Channelwill

1. Comprehensive eCommerce solutions

Unlike AfterShip, Channelwill excels in both post-purchase and marketing solutions. They offer real-time tracking, hassle-free returns, 24/7 support, AI chatbots, helpdesk tools, and advanced marketing features like reviews, loyalty programs, SEO, and referrals.

2. Customer and developer support

Channelwill offers exceptional customer support with 24/7 availability and responses within 5 minutes. And it provides top-tier assistance to all users, in order to create smooth operations and satisfy customers.

3. Pricing Plan

Channelwill offers up to 30% off app subscriptions with clear pricing, in order to make the best value without hidden costs.

Unlike AfterShip’s complex pricing and additional $5000 charge per extra carrier, Channelwill provides comprehensive, cost-effective service with broader coverage and enhanced customer satisfaction.

#3 AfterShip Alternatives: TrackingMore

TrackingMore is a professional shipment tracking platform designed to enhance business efficiency with advanced tracking capabilities. Integrated with 1,282 global carriers, it enables end-to-end shipment tracking on a single platform.

Its developer-friendly API offers fast integration, support for multiple programming languages, and comprehensive documentation, in order to create a stable framework for tracking needs.

AfterShip Vs TrackingMore

1. Shipment tracking service

If you are only looking for a professional shipment order tracker app, TrackingMore will be your perfect choice. Unlike AfterShip, TrackingMore additionally offers AWB (Air waybill) tracking, so that it can improve logistics efficiency and reduce operational costs for logistics companies.

2. Parcel tracking API and webhook

TrackingMore provides fast, accurate, and stable multi-carrier tracking API integration. TrackingMore has integrated with 1,282 carriers. Getting started with TrackingMore only takes 1-2 days, but implementing the AfterShip tracking system takes 1-2 weeks.

3. Pricing plans

TrackingMore offers a free trial for both basic and pro features including tracking API. Its paid plans begin at $11 per month for 200 shipments, with costs varying based on feature selection and parcel volume.

In contrast, AfterShip doesn’t provide a free trial for full-feature access. Its price starts at $11 per month for 100 shipments. The price increases with additional usage and features.

What’s Next?

In summary, AfterShip Tracking has been a dependable option for many eCommerce businesses. It offers strong tracking abilities, real-time updates, and seamless integration with major eCommerce platforms. This helps businesses keep their customers informed and satisfied, improving the overall post-purchase experience.

However, exploring alternatives like Channelwill, ParcelPanel, and TrackingMore can offer additional benefits, such as enhanced customization, broader carrier support, and cost-effective pricing.

These other options offer new and customized solutions to meet various business needs, in order to ensure customers have a smooth experience after their purchase and are very satisfied. Consider these options to find the best fit for your eCommerce business, and drive growth and efficiency in the competitive market.